I have asked them to help me integrate their APIs to our shipping software. In terms of their support and delivery staff’s professionalism, it’s the worst shipping company I have ever dealt with. So most of the time, the tracking of the shipped items work great in the initial phase of the shipment, but it sadly tailed off towards the end, which is really not much use to me and my clients. ![]() Even though their selling point to us merchants is that they provide "end-to-end" tracking, the reality is that, for a number of main markets, it only tracks the items until the point where they are supposed to hand over the items to the local postal service. Service/Support I find their tracking to be worse than postal service. Airmail typically takes 7-14 working days to deliver, UPS takes 2-3 days to deliver. ~HK$40 vs $23.8 to the US) and about 1/2 to 1/5 of prices of tier 1 couriers like UPS and FedEx (for 0.15kg anyway). ![]() Cost Their shipping costs are around 10-50% higher than HK Post's Airmail/e-Express (e.g. However, items shipped to Europe are usually delivered on time and faster than HK Post Airmail. And given the time required for them to ship to the destination countries and then pass to the local postal service for the final leg local deliveries, it usually takes much longer time for them than their committed transit times. For example, items that were shipped from HK to Australia, US, Taiwan, Singapore were all mindbogglingly routed via Frankfurt. Most delayed items were routed via their Frankfurt hub. As a benchmark, Postal Airmail has lost around 3-5% of my shipments, Aramex has lost ~1% of my shipments and UPS/FedEx has lost none. And out of the 50+ shipments, I would say 20% were delivered on time, 50% were delivered late or delayed and 10%(!) were lost. The committed transit time is around 7-17 working days for most of the regions mentioned above. Delivery Performance My business is HongKong based and we used DHL eCommerce to ship to SE Asia, Europe and the US. ![]() So unlike most reviews here regarding individual lost or delayed shipments, I’m here to provide a more holistic review on DHL eCommerce (note: I’m also using Aramex, EMS, Airmail, UPS, FedEx, etc. ![]() In order to track all the packages, shipped by DHL Global Mail from all countries in the world, you can use our PackageRadar service.I’ve been using DHL eCommerce (used to be DHL GlobalMail) to ship around 50 shipments in the past few months for my phone case business (). Due to affordable shipping cost of DHL Global Mail there is a possibility to buy low-cost small items and not pay too much for the delivery.ĭelivery times can be different, it all depends on origin country and the distance to the destination country. Customer usually gets their packages sent via DHL Global Mail from some Chinese stores or online shops in the USA and Europe. The main office is located in Bonn, Germany.ĭHL Global Mail offers simple and affordable international services to European, America, Asian business customers for mail and small goods. Business class delivery methods are provided by DHL Express.ĭHL is the largest international German logistic company that has their authorized offices in all over the world (more than 5000), warehouses, their own transportation part (around 76000 vehicles to deliver cargo and mail). DHL Global Mail is an allied company that is part of Deutsche Post DHL (DP DHL) group and offers postal services worldwide as well as straight mail distribution.ĭHL Global Mail is considered inexpensive delivery option.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |